Financial institutions are always happy to assist people with setting up accounts that require the institution to hold your money. Since it’s your money, you assume it will be just as easy to access when you need it, right?
Not necessarily so. Even when you are trying to get your own money out, an institution may require you to have internet access, an email address, ID numbers or other information that you might not have readily available. However, these same institutions can help you. Here’s some advice that might make it easier.
There’s usually an 800 number you can phone for help. Call and explain to the institution’s representative what you are trying to do. If you’re computer savvy, connect to the website before the call: the representative may be able to direct you to information/forms on the computer. If you have a difficult time with a particular representative, excuse yourself and call back later. Keep doing this until you find someone who is willing to help you, someone you can understand, and who doesn’t mind you asking questions. Persistence will pay off here – eventually you’ll find someone who will help you. (When you find a person with whom you can work, try to get a direct line for them: this will help you in the future).
During the conversation, repeat to the representative what they say, so you know you understand them. At the end of the conversation, go over exactly what you need to have/do again. When you’ve done everything required, filled out any forms, and are ready to send the institution what they’ve requested, Stop! Call the institution again and tell them what you are doing. State you want to confirm you’re including all paperwork that’s required. Don’t be surprised to find there’s additional paperwork they want, or something you have ready to go that isn’t needed. When you finally send your paperwork, include all documents that were requested by any representative – you never know if you’ve received accurate information from each representative with whom you’ve spoken.
It shouldn’t be difficult to obtain your own money. Hopefully this information will make your efforts productive.
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